Returns & Exchanges
Due to the perishable nature of our high-quality meats, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every delivery. If your order arrives damaged or does not meet our rigorous quality standards, please contact our support team within 7 days for a full resolution.
Check Your Delivery
Inspect your box immediately upon arrival to ensure all vacuum-sealed proteins are frozen or cool to the touch.
Document Issues
If you notice any compromised packaging or thawing, take clear photos of the items and the shipping label as documentation.
Contact Support
Reach out to our Customer Support team via our help center or live chat with your order number and photos ready.
Receive Resolution
Our team will evaluate your claim and issue a replacement shipment or a credit to your account at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing